CUSTOMIZED JEWELRIES AND PIECES
All the jewelries of the collection, and the customized jewelries, are handmade in our studio located in Santiago, Chile. We follow artisanal manufacturing processes, making each jewel from scratch, casting and manipulating different materials. The handmade nature of our work makes every piece unique, even when using the same design. This way of working allows us to pay attention to every detail of the jewel and gives us the possibility to personalize each creation.
The jewelries of Maike Siegel are made from 950 sterling silver or 18k gold. We do not make gold-plated pieces because these finishes are temporary and wear away shortly after. Our gemstones are wide-ranging and come from different parts of the world: Brazil, Colombia, USA, Australia, Thailand, Afghanistan and Russia, among others. We use tourmalines, emeralds, sapphires, rubies, morganites, aquamarines, diamonds, opals, turquoises, amazonite, moonstone, and others, each one of them standing out for its own individual attributes. Micro mosaic is made with “smalti”, colored glasses coming from Venice (Italy), which are hand made in seven basic tints. We cast and mix them in order to create the colors and threads inserted in each piece.
The catalog is available on our website and social networks (Instagram, and Facebook), where we regularly publish our latest creations.If you would like to see our designs in person, you can send us an e-mail to firstname.lastname@example.org and we will schedule an appointment at our studio. You can also visit us in upcoming markets or pop-ups where we will be participating.
Our inventory is constantly renewing, so we might have new pieces that are not yet on the website. You can visit our Instagram account @maikesiegel, where the content is updated including all the pieces available. It may be that a piece shown in the web is no longer available; however, you can place a special order and we will make it for you.
Yes, we would love to create a project together. Please contact us through our website, social networks or e-mail us to email@example.com. In the section “Orders and Delivery” you will find all the necessary details.
Yes, we can make changes. If you like a design, but want something different, like another micro mosaic composition, a larger or smaller gemstone, a different color or shape, please send us an E-mail or contact us through our social networks and tell us about your preferences.
You can make inquiries without any obligations. We will first define the characteristics of the piece and then send you a budget of your design. Once the design and the price are established, you decide if you want the work to be done.
Yes, we would love to make your engagement or wedding rings. Please contact us at firstname.lastname@example.org and we will go through your ideas and define the details together. With regard to engagement or wedding rings, we require a delivery period of at least 30 days to complete the manufacturing process. You should consider that this time could slightly increase in the event of having to purchase a specific gemstone. As for wedding rings, if you wish, we can first make the rings in silver to verify their size and shape, and then make them in gold.
In order to figure out your ring size, you have different options: you can simply measure the inner diameter of any ring that fits you. If you do not have a ring available, you can measure your finger’s diameter with a measuring tape or use a strip of paper of approximately 1 cm wide, and mark the area where the two ends of the paper strip meet. Then measure the circumference of your finger and write it down in millimeters. Please consider that the size of your finger can change during the day, according to your activities and the weather. You should also consider that wide rings are more fitted, you may require a larger size; and narrow rings have a larger size margin. If a ring seems a little big or small, we recommend that you use it a couple of days to get used to it before asking for a size change.
In general, yes, but you should check it out before buying the piece. For example, in micro mosaic pieces we cannot reduce the size after completion, because we cannot apply heat to them. If you bought a wrong-sized ring for you or as a gift, you have 30 days to ask for a size change. If the piece allows it, we will make this modification with no extra cost. You will only have to pay the delivery costs, if necessary.
ORDERS AND DELIVERY
If you are interested in buying a piece of the collection or order a customized jewel, please contact us through the website, social networks or email us at email@example.com. We will send you all the necessary information to place the order, specifying the delivery and payment conditions. Once the payment has been received, the jewels will be sent within 2 working days, if the piece is in stock. Otherwise, we will establish a deadline for its manufacture.
That depends on each piece, on whether the materials are in stock, for example, a particular gemstone. It generally takes 1 to 3 weeks; the manufacturing time will be notified before the purchase.
If you have an idea in mind for a jewel, either for you or as a gift, please send us an e-mail at firstname.lastname@example.org, or through the contact section, and we can discuss the details by e-mail, video call or face-to-face visit. Once we have defined the general lines of the jewel, we will draw a sketch and send you a budget. Following your approval and payment, we will start manufacturing the piece. We also take charge of looking for the gemstones for your project. If you wish to reuse some of your jewels (gemstones or metal), we can use them as raw material to make a new one, always subject to an inspection to evaluate the condition and quality of the material.
Yes. Please contact us to discuss your gift idea and budget. Once defined, we will send you a personalized gift card.
We make national and international deliveries, with insured delivery and tracking number. The delivery cost will be informed in the budget. If you order in Santiago, you can pick it up at the studio if you wish.
Yes, all jewels have a 2-year warranty. In other words, if the jewel loses its brightness or suffers minor damage (scratches) under everyday situations, you can send it to us and we will do a jewelry maintenance. The delivery cost is chargeable to the client. Damages caused by dropping, impacts or others are not included in the warranty. If you wish to do a jewelry maintenance, please contact us and we will explain how it is done. We reserve the right to disclaim the warranty in case of damages that are not liable to a regular use. Keep your purchase receipt, transference receipt or invoice in order to make use of the warranty, if necessary.
The pieces may be returned, except customized orders, within five (5) days from the delivery date. The delivery cost is chargeable to the client and the refund will be made once the piece is received in perfect conditions.
HOW TO TAKE CARE OF YOUR JEWELS
In order to prevent your jewels from deteriorating too soon, we recommend the following:
The glass pieces of the micro mosaic are inserted in a very resistant stucco, manufactured to last for generations. They should not be exposed to humidity nor immersed in water. If they get wet, we suggest you wipe them with paper towel or warm air (hand or hair dryer). Additionally, you should not expose the mosaic to extreme heat, since it can crack the stucco.
Some gemstones are more fragile than others, for example, opals and turquoises. The latter, for example, should not be cleaned with a brush, but with a soft cloth or even with your finger. Opals can easily crack or get damaged due to extreme temperature changes and impacts. Pearls should be stored separately from other objects to prevent surface scratches. The gemstones’ exposure to heat and chemicals is not recommended. Cleaning the stones from time to time can also help to avoid the accumulation of oils and other substances.
Immerse the jewel in a solution of warm water and pH-neutral soap for 5 minutes. Then, clean it gently with a soft toothbrush to remove surface stains and dirt. Rinse with warm water and dry with a hair dryer or similar, or use a cotton or microfiber cloth. Never use rigid elements to remove the dirt from gemstones, they can damage the settings, the stones and the metal. The pieces with micro mosaics should not be immersed in water, you can clean them with a cotton cloth and a bit of alcohol, if necessary.
If you have any further question, please contact us and we will be delighted to help you.